战略计划

梅萨水区致力于满足我们社区的用水需求. 台面的水的战略规划过程旨在提供清晰的信息, 方向, 并关注其供水服务，确保该机构朝着一个共同的目标努力.

 

我们的使命

赌博软件哪个项目靠谱, 地方独立特区, manages its finances and water infrastructure, 倡导水资源政策, while reliably providing an abundance of clean, safe water to benefit the public’s quality of life.

我们的愿景

To Be a Top Performing Public Water Agency

我们的核心价值

  • Health and Safety of the Public and our Staff
  • 卓越
  • 丰富的哲学
  • 永久机构哲学
赌博软件哪个项目靠谱

战略目标

Provide a safe, abundant, and reliable water supply

战略目标#1 -供水 & 可靠性

客观的一个: Continue to meet and surpass water quality standards.

  • Meet and surpass primary water quality standards
  • Meet and surpass secondary water quality standards
  • Perform required water quality tests annually
  • 分析游离氯转化研究并实施建议

目的B: Maintain and protect a high quality water supply.

  • 有效地保持回流, 交叉连接, 以及再生水项目，以保护水系统不受污染

Objective - C: Continue to ensure a reliable and abundant supply of water.

  • Provide a 100 percent local and reliable water supply portfolio
  • 报告我们以边际能力供应百分之百本地水的能力
  • Complete design of 2 new wells to provide 115% of demand

客观的维:确保紧急操作.

  • 对所有备用电源和通信系统进行定期测试
  • 评估, 识别, 并在运营和行政设施执行紧急电力计划
  • 根据需要升级应急指挥中心的设备和设施
  • Participate in Regional Emergency Response exercises

结果1

Meet all water quality standards - in both health and aesthetics.

结果2

Drought-proof local water supply in all conditions.

结果3

Maintain the ability to serve 100 percent imported water supply.

Practice perpetual infrastructure renewal and improvement

Strategic Goal #2 - Water Infrastructure

客观的一个: Manage water infrastructure assets to assure reliability.

  • Complete Well Rehabilitation and Automation Construction Project
  • Complete and implement an Asset Management Plan
  • Continue actively managing Pipeline Integrity Testing Program
  • 为2020财年OC-44管道改造工程招投标
  • 为2020财年的新井和管道项目招标

目的B: Efficiently manage our water system.

  • 为生产、分配和水质系统制定有效的操作规程, 对现有的和新的进行持续更新
  • 充分利用台面的水的计算机维护管理系统(CMMS)，完成新设备的资产更新和PM
  • 在井自动化项目完成后，定期评估作业能源和化学品消耗指标

Objective - C管理台面的水的信息技术基础设施资产，确保可靠性.

  • Implement Business Process Evaluation
  • Implement Information Technology Master Plan

结果1

Orderly infrastructure refurbishment and replacement.

结果2

为每个财政年度制定并实施5年的资本改善和更换计划.

结果3

培训并充分使用台面水电脑维修管理系统.

结果4:

Implement Business Process Evaluation recommendations.

结果5:

Achieve world class water loss status.

结果6:

开发并监测台面的水公司CMMS中的能量和化学跟踪工具.

结果7:

Develop standard operating procedures for operations work.

Be financially responsible and transparent

Strategic Goal #3 - Financial Responsibility 

客观的一个:维持AAA级财务目标，并达到适当的指定基金水平目标.

  • Report quarterly on AAA goals and designated funds

目的B:在人均支出方面保持有竞争力的费率和效率.

  • 与基准机构相比，评估客户的实际用水成本
  • Administer investment portfolio consistent with policies
  • 支持率是公平的, 可以理解的, 审慎考虑特区作为一个永久性机构的财政稳定和可持续性

Objective - C: Fund the Board’s and District’s priorities.

  • 准备一份平衡的预算来资助委员会及地区的优先事项
  • 及时准确地编制财务报告，包括年度综合财务报告和国家财务总监报告
  • 准备季度财务报告和准确预测年终结果
  • Conduct accurate and timely monthly close accounting

客观的维: Encompass Financial Responsibility and 透明度.

  • Provide key financial documents on the website
  • 在网站上提供董事会和员工的总薪酬、工资和福利结构
  • 通过网站提供董事会会议议程、会议包、会议记录等信息
  • Prohibit evergreen contracts Develop and operate fraud hotline

结果1

完成董事会的年度库存现金和日现金比率目标.

结果2

维持偿债比率.

结果3

Comprehensive organizational transparency.

Increase public awareness about 台面的水 and about water

战略目标#4 -水意识

目标一: Enhance 台面的水’s visibility and positive recognition.

  • Facilitate accolades/awards for and from 台面的水
  • Improve 台面的水’s news bureau and social media
  • 建立MesaWater.组织分析

目标2: 提高主要受众对台面水和水的认识.

  • Manage 台面的水’s community relations campaign
  • Operate 台面的水’s water education and ambassador programs
  • Leverage MWRF for outreach opportunities
  • 进行客户调查

Objective - C: Unify 台面的水 messaging and publications.

  • 用一个眼神，一个声音，加强梅萨水沟通的一致性
  • 向梅萨水务委员会和员工提供关键信息和信息

结果1

Create social media plan to grow and measure engagement.

结果2

客户调查结果.

结果3

确定风格指南.

吸引和留住有技能的员工

战略目标#5——人力资源

目标一: Attract and retain a qualified, skilled, and capable workforce.

  • Prepare Annual Employee Turnover Report

目标2: 培养高度敬业的员工队伍.

  • 制定地区绩效指标和绩效审核
  • 提供员工福利，体现对员工福利的强烈承诺
  • 提供员工培训

Objective - C: 加强员工关系.

  • 调查和报告员工事件
  • Implement 人力资源 information system

客观的D: 提供年度安全计划审核.

结果1

组织人员配备齐全.

结果2

最大限度地减少人员流动.

结果3

提供季度培训报告.

结果4

Recognize and reward high performance.

提供卓越的客户服务

战略目标#6 -客户服务

客观的一个:及时提供优秀的内部和外部客户服务, 有礼貌, 和有效的方式.

  • 鼓励和支持同事，帮助其他人找到问题的解决方案
  • Speak professionally with a positive tone of voice
  • Resolve issue on first point of contact

目的B:提升客户体验.

  • Update and implement customer service standards
  • Listen carefully to understand the real need of the customer
  • Be empathetic to the customer’s situation
  • 及时响应所有的请求, when information isn’t immediately available, provide a timeframe for the resolution

Objective - C:衡量成功.

  • 建立并实施确保持续改进的成功措施
  • Survey customer satisfaction for walk-in and telephone service

客观的维: Continuous improvement and reinforcement.

  • 实施客户服务技能和行为的强化体系
  • 利用来自客户和内部组织的反馈进行持续的过程改进

结果1

Answer telephone calls in less than 10 seconds (average).

结果2

微笑，热情友好地问候客户和同事.

结果3

Train staff on both universal and function specific standards.

结果4

执行月度指标报告.

结果5

All staff participates in annual customer service training.

结果6

Recognize and celebrate the good work of employees.

积极参与区域水资源问题和全州范围的水资源问题

战略目标#7 -积极参与区域和全州范围的水资源问题

客观的一个: Actively engage in regional and statewide water issues.

  • 参加本地区水务署和水务署的会议，参与区域水资源问题
  • 更新委员会的政策立场和全州范围内影响梅萨水公司的立法平台

目的B: Facilitate Board and staff participation in water, 治理, 实用程序, community and environmental organizations.

  • 支持目前的董事会和员工参与组织，如LAFCO, OCWA, ACWA, CMUA, 韦科, ACWA / JPIA, CalDesal, SAWPA, and Groundwater Producers; proactively seek opportunities for additional participation
  • 酌情支持委员会和工作人员参加非政府协会
  • Continue legislative and regulatory affairs, 和政府的关系, 以提高人们对梅萨水的认识

Objective - C: Accomplish the Board’s Policy Priorities.

  • Develop the Board’s local and regional water policy priorities
  • 努力实现董事会的地方和区域水资源政策优先事项

结果1

2020 Legislative Platforms and 政策立场.

结果2

积极影响和成为对梅萨水务重要的水问题的赌博软件哪个项目靠谱者.

结果3

提高水工业和社区对台面水的认识.